Frequently Asked Questions

Dear Day is a platform for planning meaningful occasions in one place. Start with the occasion, area, date, and budget, then bring together the details you need — gifts, cakes and sweets, venues and experiences, flowers, and other thoughtful additions.

No. Dear Day is designed to help you plan the occasion as a whole. You can still go straight to a single category and choose just one item if that is all you need.

Our initial launch is focused on Cairo and Giza. The options you see can vary by area based on partner coverage and service availability.

No. You can plan a complete occasion or shop directly for gifts, flowers, cakes, and experiences without going through the full occasion-planning process.

Choose the occasion or category you want to start with, then add your area, date, and approximate budget when you know them. We use those details to show you more relevant options.

Yes. You can add several products or services to the same cart, including gifts, flowers, cakes, venues, and experiences, and review your selections together before confirming your order.

Yes. You can add or remove selections before confirming your booking. After confirmation, whether something can be changed depends on the booking status and the relevant partner's policy.

No. You can browse products and proceed to checkout as a guest. Creating an account is optional.

The payment methods available to your booking will be shown clearly at checkout. Online payments are processed through a secure payment provider.

We show the price of each item before you add it to your cart. Any additional delivery or service fees that apply will be shown before you confirm payment.

Refund eligibility depends on when you cancel, how far fulfilment has progressed, the partner's policy, and the payment method used. The applicable terms will be shown before confirmation and in the cancellation and refund policy.

You can choose the occasion date from the start of the planning flow. Available times or time windows will depend on the service and partner you select.

Not necessarily. Preparation and delivery times can vary by product, service, and partner. You can review the details of your selections before confirming your order.

After your order is confirmed, you can use your order number and confirmation details when contacting Customer Support for updates. Additional information may also be available through your account.

If you have a special request or need help choosing what fits best, contact our customer care team and we will help clarify the available options for your occasion, area, and budget.